Hospital’s admissions department enhances technology

Admission to a hospital can be a scary time, and Bryan Whitfield Memorial Hospital strives to make the admissions process as convenient as possible for patients.

“Our department has implemented new fingerprint scanners,” said Admissions Director Morgan Nelson, pointing to one example of her department’s commitment to quality customer service. “We expect that this new service will help the registration process go faster, and more accurate information will be put in for the patient.”

Nelson also said the new system will enhance the hospital’s commitment to patient privacy. “Sometimes patients are uncomfortable having to say their Social Security Number out loud, and this new technology can be used to pull the patient’s birth date and SSN. We are very exited about this new equipment.”

The new system has been provided to the hospital at no cost by CrossChx.

This latest Admissions Department upgrade is part on an ongoing effort to assure patient convenience. The department’s goal is to accurately and quickly register patients, resolve customer complaints, answer any questions regarding hospital bills and co-pays, and to advise what patients need to bring with them.

“Our department is the first thing a patient sees (or hears, if they are calling), whether it be for outpatient services, calling about a family member or an emergency,” Nelson noted. “By taking the time to register a patient correctly or just listen to the problems they are having and trying to help, we are providing a service to the hospital, the patient and the community.”